Your business services under control at all times
Combine your business processes with your IT environment clearly and intelligently. Create dependencies and alarm levels to suit your individual circumstances. This allows you, for example, to instantly detect the impact of any hardware or software malfunctions on the processes and users. Stop searching for the proverbial "needle in the haystack"! And with process changes you can easily identify the necessary changes and investment required at IT level. Business services are the engine of your company's success - keep an eye on them!
- Integration of live status information from a connected monitoring system into the (business) service definitions of i-doit
- Rapid cause determination in case of disrupted business processes
- Immediate recognition of the impact of IT system faults on the business processes
- Translation of the technical error messages into a language that is easy to understand for users of the affected business processes
- Definition of the status behaviour of the service components and the resulting calculation of the live status of the business services
- Special mode for simulating the impact of technical faults on the business processes
- Transfer of the business service status over to the connected monitoring system
- Reports sent to users and process managers in case of business process faults
- Availability and SLA reporting for business services and processes
i-doit pro and the SM-VIEW modules are offered on the basis of an annual subscription, the scope of which is determined by the package you select. The packages can be used individually, combined or added as needed. To purchase a subscription for SM-VIEW modules, please contact us using the Contact form. More information on the subscription system can be found in our FAQ or at i-doit.
|Number of IT objects
|SM-VIEW BSM per year